ship via FedEx and DHL to customers in the United
States, US Territories, Canada, and other countries.
Shipping and handling charges will be calculated and
included on your invoice as well as on the billing
portion of the On-line Shopping Cart when ordering
thru our online store. We reserve the right to select
which carrier we deem appropriate.
will make every effort to assure that your order is
shipped in a timely manner. However, some products
offered that are normally in stock, may be temporarily
out and on back order. Some orders may be shipped
directly from the manufacturer to you. In any event,
you will be advised by email or telephone as when
to expect shipment. If this is of concern, please
call regarding current availability.
MasterCard, and American Express are the only payment
methods currently available via the On-line Shopping
Cart. Timesoft accepts payments in advance by cashier's
check, money order, or by company check. Payments
made in advance by company check may be held for up
to 10 (ten) days prior to shipping on amounts over
$100.00. C.O.D. orders may also be arranged. Past
customers who have established credit with us, or
government entities may telephone us with their order.
Rental plans, lease terms, and credit terms are not
available thru On-Line Shopping. Call or email
us for more information.
sales tax will be added for any taxable item shipped
to a California address. The sales tax will be automatically
computed and added on the billing portion of the On-line
Shopping cart. Businesses wanting to purchase items
for resale purpose must hold a valid reseller permit,
provide a declaration stating that they hold one,
and then apply to become a Timesoft reseller. Once
approved, resellers may order our products by telephone.
provides a standard warranty for Timesoft eClocks,
Acroprint TimeQ Plus, and Recognition Systems HandPunch
series time recorders to be free from material defects
for a period of 1 (one) year from the date of customer’s
shipment date. All other equipment, attachments, accessories,
parts, or supplies are covered for a period of 90
(ninety) days from shipping date to customer.
will replace or repair (at its discretion) the covered
item, which failed under normal working conditions.
Parts or items replaced will become the sole property
of TIMESOFT. No other warranties are expressed or
implied, including, but not limited to, any implied
warranties of merchantability or fitness for a particular
purpose. Timesoft shall not be held responsible for
any consequential damages or losses arising from the
use of the product. Covered item must be returned
to TIMESOFT insured and freight prepaid for repair
you feel that our standard warranty does not offer
enough coverage, please consider our Smart Maintenance
plans. Timesoft is now offering Smart Maintenance
benefits for its entire line of time and attendance
software and time clocks. This new program gives
customers added benefits for increased peace of
mind as well as discounts and bonus accessories.
new or used equipment may be offered with a longer
or shorter warranty period on an item-by-item basis.
In such cases, the offered warranty period will take
precedence over the period herein stated.
a product can be returned to Timesoft, you must call
Timesoft technical support at (562) 989-0303. Once
Timesoft receives the covered item, the product is
normally fixed, or a new product is sent out usually
within 3 business days. Warranty applies only to those
items purchased by the customer. An RMA number needs
to be obtained prior to returning any item.
warrants the following new Timesoft Attendance, Timesoft
Premier™, Timesoft iSeries™, and TimeQ
Plus PC Interface software MEDIA to be free
of defect for a period of 90 (ninety) days from date
of shipping. Media found to be defective, must be
returned and replacement media shall be provided at
no additional charge except freight to customer. Prior
to returning, an RMA number needs to be obtained.
makes absolutely no warranties on its software. Timesoft
shall not be responsible for, and shall not pay, any
amount of incidental, consequential or other indirect
damages, whether based on lost revenue or otherwise,
regardless of whether Developer was advised of the
possibility of such losses in advance. No other warranties
are expressed or implied, including, but not limited
to, any implied warranties of merchantability or fitness
for a particular purpose. In no event shall Developer’s
liability hereunder exceed the amount of license fees
paid by Licensee, regardless of whether Licensee’s
claim is based on contract, tort, strict liability,
product liability or otherwise.
software licenses "system keys" are not
replaceable without incurring full charge replacement
of the program for Main System Keys and full charge
replacement for Workstation Keys. Software updates
available may be at additional charge or provided
to the customer free of charge at the sole discretion
offers both remote and onsite support regarding the
installation, application, programming, and use of
Timesoft Express, Timesoft Attendance, Timesoft Premier™,
Timesoft iSeries™, and the Acroprint TimeQ Plus
software and hardware purchased from TIMESOFT to the
original purchaser free of charge for a period of
30 days starting from the customer’s shipment
Software Support Agreements offering a flat annual
fee for remote support services and per incident support
are available. Labor services such as consulting and
custom programming are charged on a per-hour basis
at the currently charged hourly rate of $150.00 per
hour with a 15 minute minimum.
30 (thirty) days of shipping date, unused/undamaged
products may be returned in their original shipping
cartons. Items must be shipped back within 5 (five)
days of receipt of an RMA number and are subject to
a 15% restocking charge. Higher restocking charges
may apply for used products, depending on the item’s
individual condition. Discounts offered thru package
pricing, or other discounts offered, shall be considered
when credit is computed for returned items purchased
as part of said package or discount.
items such as software upgrades, custom printing,
programming, used badges, labor performed, and freight
charges are non-refundable. Timesoft Express, Timesoft
Attendance, and Timesoft Premier software returned
without the license (“system key”), are
Timesoft iSeries™ software sales are non-refundable.
Due to the nature of Timesoft iSeries™ software,
Timesoft’s policy is not to accept any software
returns. Once a Timesoft iSeries™ license is
issued it cannot be revoked. Timesoft goes to great
lengths to ensure the satisfaction of the customer
before a software product has been purchased. We even
offer Timesoft iSeries™ complimentary evaluation
CD's in addition to an evaluation kit that works for
up to 60 days. All Timesoft iSeries™ software
sales are therefore final.
goods will not be accepted without an RMA (Return
Material Authorization) number from TIMESOFT. You
may call or email a request for an authorization number.
Items must be shipped insured/freight prepaid to:
1955 E Spring Street
Long Beach, CA 90806
For goods damaged
in-transit, a claim should be made immediately with
the appropriate freight carrier.