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After your support request form is submitted it is automatically entered into our database for tracking purposes. An initial assessment will be made by our support department based on the information you provide on this form.

Please be as specific as possible when describing your question or problem - this will assist us in expediting a resolution to your support request as quickly as possible.

Please provide us with the following Information:
Name:		
Company:		
Phone:		
Fax:  		
email:		
Did you purchase your software and/or hardware directly from Timesoft?
Yes	No
Please Note:  Technical Support is only provided to qualified customers who purchased software/hardware
 directly from Timesoft.  If you purchased your software/hardware from a third party vendor, you will need to
contact your sales representative and inquire about your support options. 

What version of the software are you using?

Specify Version Number:

What operating system are you using?

 

If OS/400, Specify Release Number:

For faster response please enter the area of the system you are having difficulty with.


(examples: "Scheduling Module",  "Benefit Accruals", "Hours Calculation", "Reports")


Reproducible Problem

If the problem is reproducible (happens when you run certain options in a specific order) please list steps required to reproduce it.


Non-Reproducible Problem


       If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:



Error Message Displayed

If the problem causes any error messages to appear, please specify the exact error message displayed:


 

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